Rtastores Shipping Policy
At Rtastores, we want you to know exactly how and when your order will reach you. This page explains our shipping coverage, processing times, costs, and what to expect after you place an order.
Where We Ship
We currently ship to addresses within the contiguous United States only. We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, or international destinations at this time. If you enter a shipping address outside our service area during checkout, the order will not be processed.
Order Processing
| Step | Timeframe |
|---|---|
| Order placed | Confirmation email sent immediately |
| Processing | 1–2 business days |
| Handed to carrier | Within 2 business days |
| Delivery | 3–5 business days after dispatch |
Orders placed on weekends or U.S. public holidays will begin processing on the next business day. During periods of unusually high order volume, processing may take slightly longer. If your order is delayed beyond our stated timeframe, we will notify you by email.
Shipping Cost
Standard shipping is free on all orders shipped within the contiguous United States. There are no handling fees, fuel surcharges, or minimum order requirements.
Carriers
We work with established logistics carriers to deliver your order. The specific carrier assigned to your shipment is selected at the time of dispatch based on service availability and destination. You will receive a shipping confirmation email containing your carrier name and tracking number once your order leaves our facility.
Tracking
After dispatch, a tracking number will be emailed to the address provided at checkout. Tracking information may take up to 24 hours to become active in the carrier’s system. If you do not receive a tracking email within 3 business days of placing your order, please contact us at info@rtastores.com.
Delivery
Estimated delivery is 3–5 business days after your order is dispatched. Delivery times are estimates provided by the carrier and are not guaranteed dates. Weather, carrier disruptions, and incorrect address information may cause delays. Rtastores is not responsible for delays caused by events outside our reasonable control, but we will work with you and the carrier to resolve any delivery issue.
Incorrect or Incomplete Addresses
Please double-check your shipping address before completing checkout. If you realise an address error after ordering, contact us immediately at info@rtastores.com. If the order has not yet shipped, we will update the address where possible. If the order has already shipped, we cannot redirect it. If a package is returned to us due to an incorrect address provided by the customer, we will contact you to arrange reshipment. Reshipment in such cases may incur an additional shipping charge, which will be communicated to you before any action is taken.
Lost or Damaged Packages
If your tracking shows delivered but you cannot locate the package, please check with neighbours and your local carrier facility first. If the package remains missing, contact us within 7 days of the delivery scan. For packages damaged in transit, please photograph the packaging and contents and contact us within 48 hours of delivery. We will file a claim with the carrier and arrange a resolution.
Questions
Email: info@rtastores.com
Phone: +1 513-267-4212
Hours: Monday–Friday, 9:00 AM – 6:00 PM (ET)