Rtastores Returns & Refunds
We accept returns within 30 calendar days of delivery. This policy explains the difference between a change-of-mind return and a return due to a product issue, and what happens in each case.
Return Window
You may request a return within 30 calendar days from the date your order was delivered. Return requests made after this window cannot be accepted.
Two Types of Returns
Customer Remorse (Change of Mind)
This applies when you wish to return an item because you no longer want it, ordered the wrong size or colour, or changed your mind for any reason unrelated to a product defect.
- Condition required: The item must be unused, in its original packaging, with all tags, accessories, and inserts included. Items showing signs of wear, washing, alteration, or damage caused after delivery are not eligible.
- Return shipping cost: Free. Rtastores covers the cost of return shipping.
- Restocking fee: None. No restocking fee is charged.
- Refund amount: Full purchase price of the returned item(s).
Defective or Incorrect Item
This applies when you receive an item that is damaged, defective, or different from what you ordered.
- Condition required: Please contact us before returning the item. We may ask for photographs of the defect or the incorrect item. Do not discard the original packaging until the issue is resolved.
- Return shipping cost: Free. Rtastores covers the cost of return shipping.
- Restocking fee: None.
- Refund amount: Full purchase price, plus any shipping charges you paid (if applicable).
How to Start a Return
- Email info@rtastores.com within 30 days of delivery with your order number and the reason for return.
- Our team will review your request and respond within 1–2 business days.
- If approved, we will email you a prepaid return shipping label and instructions for packaging the item.
- Ship the item using the provided label. Returns must be sent by mail or courier to the address below. We do not accept in-person returns.
- Once we receive and inspect the returned item, we will send you a confirmation email.
Return address:
Rtastores Returns
17 Burton Rd
Middletown, OH 45044
United States
Please note: returns sent to this address without a return authorisation or prepaid label from our team may be refused or delayed.
Refund Processing
After we receive your return, we inspect it within 1–2 business days. Once approved:
- The refund is issued to your original payment method.
- The refund amount will appear on your statement within 7–10 business days, depending on your bank or payment provider.
- You will receive an email confirmation when the refund is initiated.
Items Not Eligible for Return
The following cannot be returned under this policy:
- Items returned after the 30-day window.
- Items that have been used, washed, altered, or damaged after delivery (for remorse returns).
- Items missing original packaging, tags, or accessories (for remorse returns).
- Items marked as final sale at the time of purchase (if applicable).
Exchanges
We do not process direct exchanges at this time. If you need a different item, please return the original item for a refund and place a new order.
Questions
Email: info@rtastores.com
Phone: +1 513-267-4212
Hours: Monday–Friday, 9:00 AM – 6:00 PM (ET)